Service Club is the global talent ecosystem built specifically for the last-mile logistics and ride-hailing industries. We don't do logistics theatre. We build the tech that matches pre-vetted drivers with the world's leading delivery fleets across eight countries. Through our core products: Service Club Jobs, Academy, Compliance, Dispatch and Perks, we solve high driver attrition and onboarding bottlenecks at scale.
Role overview: This isn't an Account Management role where you sit in status meetings, polish slides, and forward client complaints down the line. You own the client relationship the moment the contract closes across Service Club different products. You track delivery, push internal teams when operations bottleneck, and turn logistics friction into repeat revenue.
Own delivery and growth: Take over accounts post-sale across all current business lines and upcoming launches. Your baseline is client success; your target is retention and cross-selling.
Bridge ops and clients: Act as the operational linchpin between external fleet partners and our internal teams (Operations, Marketing, and Product). When candidate flow slows down or onboarding stalls, you step in, diagnose the block, and rally the team to solve it before the client asks.
Spot patterns in data: Identify insights and pain-points through data and build action plans
Cross-sell across the ecosystem: Turn single-product clients into long-term platform partners. Introduce Academy to Jobs clients, bring Jobs to Academy accounts, and make repeat contracts the default.
Cut through the noise: Communicate directly and honestly with our clients. No corporate jargon or vague promises: just clear expectations and dependable follow-through.
Native level of French (C2) - Business proficiency level of English (B2/C1)
Minimum 1 to 2 years of hands-on experience in client-facing roles across logistics, B2B account management, customer success, or SaaS. We prioritise hungry, proactive professionals eager to build their career.
Autonomous problem-solving in fast-paced environments. Comfortable working with incomplete information, quick to adapt when operational plans change, and proactive in driving accounts forward without needing day-to-day micromanagement.
Strong analytical sense and intermediate Excel capabilities. You can link business objectives to hard data and explain outcomes with clarity.
Relentless ownership. High autonomy, an eye for detail, and the confidence to hold internal teams accountable to client commitments.
Tech-forward mindset: A natural curiosity for emerging tools and AI, with a hands-on approach to experimenting and a strong drive to continuously learn.
Nice to have:
Background or strong familiarity with logistics, transport fleets, or high-velocity B2B operations.
Spanish or German as a 3rd language
Long term contract and competitive Salary benchmarked against industry standards.
Hybrid work model – Work 2 days from the office, 3 days from home.
Truly international team with a collaborative environment with an inclusive, diverse, and supportive team culture.
Extra day off – Celebrate your birthday with a paid day off!
Prime location – Our office is in the heart of Barcelona, right by Plaza Catalunya
Free coffee, tea, and drinks – Stay energized throughout the day.
At the Service Club, talent comes first. We are committed to equal opportunity employment, regardless of race, color, religion, gender, sexual orientation, age, gender identity, or disability.
Don't check every single box on this list? Apply anyway. We would rather see your practical problem-solving and work ethic than lose you to a checklist.